At Hairbuddie, your satisfaction is our top priority. If you have any concerns about your order, please review our Returns & Refunds Policy outlined below.

1. Returns

1.1 Eligibility

• You may initiate a return within 15 days of receiving your order.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

1.2 Return Process

• To request a return, please contact our customer support team at Contact Us with your order number and details of the item you wish to return.
• Our team will provide you with a return authorization and instructions on how to proceed.

1.3 Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

1.4 Refund

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 30 days.

2. Refunds

2.1 Late or Missing Refunds

• If you haven’t received a refund within the specified time frame, please check your bank account or credit card statement.
• If you still do not see the refund, please contact your financial institution, as there may be a processing delay on their end.

2.2 Sale Items

• Sale items are eligible for the same return policy unless otherwise specified.

3. Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us to initiate the exchange process.

4. Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, please don't hesitate to contact our customer support team.

We reserve the right to amend this policy at any time to ensure its accuracy and compliance with relevant laws and regulations. It is your responsibility to review this policy periodically for any changes.

Thank you for shopping with Hairbuddie. Your satisfaction is our top priority.